How do I...
Make A Routine Appointment?

All surgeries are by appointment only. To make an appointment telephone 01226 707120 during opening hours on the day you want to be seen. If the doctor of your choice is not available you will be offered the earliest alternative.

A limited number of appointments are available for booking in advance for patients who require a follow-up appointment with the doctor or who need to make advance arrangements to come to the surgery due to work/transport/school.

As Monday is the busiest day of the week there will only be a limited number of pre-bookable appointments available. Appointments will be limited to one month in advance unless requested by a medical professional. Each appointment slot is for one person only.

There are a number of routine appointments which can be made for the doctors via the internet. Patients must register first to receive their passwords for this service. This can be done through your television using Telewest, Sky digital or ntl or if you have a PC or access to a PC which is connected to the internet.

Emergencies

If you have a medical problem which has just arisen or become worse then there are emergency appointments set aside in each surgery. Not all acute illnesses require prescriptions as many are self-limiting. Be prepared to accept advice which may include recommendations to purchase medication from your pharmacy and try to self treat for similar episodes in the future.

How do I...
Obtain A Home Visit?

Home visits should be requested before 10.00am wherever possible.

Please do not ask for a doctor to call unless the patient is too ill or infirm to come to the surgery. Remember the doctor can see four patients in the time it takes to make one home visit and there are better facilities for examination and treatment in the surgery. If a patient has a temperature or a rash, coming to the surgery will do no harm. If there is a possibility that the patient has an infectious illness, the receptionist can arrange for a safe waiting area. Please notify her immediately on arrival.

Except in the case of acute emergencies all visits requested must be made before 10.00am on the day that the visit is required. The doctor may ring you if it seems that an alternative to a visit is appropriate.