Pilot Scheme – Email consultation service
Patients can email the surgery for any non-urgent query and receive a reply in 24 hours. This service is not to be used for repeat prescriptions.
In order to email the surgery the patient needs to bring in photo ID and register their email address at the surgery. This will be kept on their medical record. Then they will be given the surgery email address.
For confidentiality reasons we can only respond to emails from the registered email address in their records directly, and not to a third party.
It is the responsibility of the patient to ensure their email address is secure and to inform the practice if there are any changes to their email address or if they have any concerns.
The emails correspondences will form part of their medical record.