You are entitled to make a comment or complaint about the service offered by this practice. This can be done verbally or in writing to the practice manager. You can also speak to your GP or any member of staff.
The complainant has a right to be regularly updated regarding the progress of their complaint. The complaints manager at White Rose Medical Practice will provide an initial response to acknowledge any complaint within three working days after the complaint is received
If you wish to make a complaint on behalf of a relative you will need to seek their agreement. To keep matters confidential, this will be required in writing.
The practice will look into your complaint and let you know what they find. They will also tell you what action they are going to take.
We will aim to investigate and provide you with our findings as soon as possible and provide regular updates regarding the investigation of your complaint.
If you need help or may not be satisfied with the way the practice had handled your complaint, or their reply, you may refer your complaint to the South Yorkshire Integrated Care Board. They can be contacted at:
South Yorkshire ICB
49/51 Gawber Road,
Barnsley
The practice is contracted to:
South Yorkshire ICB
49/51 Gawber Road,
Barnsley
Tel: 01226 730000
https://southyorkshire.icb.nhs.uk/get-involved/barnsley