Improving access to general practice: evening and weekend appointments now available
Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday) and Bank Holidays. Appointments will take place at a local NHS setting nearby. Your local provider is called
i-Heart Barnsley and can be reached by calling 01226 242419.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
EXTENDED OUT OF HOURS
APPOINTMENTS WITH GP’s OR ADVANCED PRACTITIONERS
i-HEART is a free service available to anyone registered with a Barnsley-based GP.
The service provides same day appointments with a GP or Advanced Practitioner during evenings, weekends and bank holidays, which are available in locations throughout Barnsley.
Appointment opening times:
Monday - Friday: 6:30pm-10:30pm
Saturday & Sunday: 10:00am-1:00pm
Bank holidays: 10:00am-1:00pm
Booking an appointment
Appointments can be booked via telephone between: 4:00pm-6:00pm (Mon-Fri) & 8:00am-9:30am (weekends and bank holidays)
“I found everyone very helpful and reassuring. The overall impression I had was of an excellent service where you are treated with dignity and respect. Thank you.”
www.iheartbarnsley.org.uk
@iheartbarnsley /iheartbarnsley
GREATER CHOICE
MORE APPOINTMENTS
TAILORED TO YOUR NEEDS
i-HEART is a free service which provides access to appointments with a GP or Advanced Practitioner during evenings, weekends and bank holidays.
The service is quick and easy to use. Simply call 01226 242419 and we will arrange for you to see a GP or Advanced Practitioner at a location of your choice.
When you require a medical appointment you should always contact your own GP in the first instance.
Frequently asked questions
Will I need to describe my symptoms on the telephone?
No. i-HEART no longer operates a telephone triage service. If you require telephone advice, you should call NHS111 to discuss your symptoms.
Where can I obtain medical advice when i-HEART is closed?
You should always contact your GP in the first instance with any medical concerns you have. If you are unable to access an appointment with your GP, you can continue to call i-HEART during our revised opening hours.
When our phone lines are closed, you should call NHS111 for non-emergencies and call 999 for emergencies.
Do I need to book an appointment?
Yes. All appointments offered by i-HEART must be booked using our telephone line. Please note: If you arrive without an appointment you will not be treated.
I want to comment on my experiences of using i-HEART
We welcome all patient feedback. Should you wish to discuss your experiences of using i-HEART, please contact our patient liaison team via email: bhf.patientfeedback@nhs.net.
